At J. Royce Auto Glass, we are committed to quality service.
Whether you're having a small rock chip fixed or the entire windshield replaced, you can rest assured both you and your vehicle are in good hands.
J. Royce Auto Glass offers a LIFETIME WARRANTY on all materials and workmanship provided at time of service. This includes air noises and water leaks on any installed parts. Stress fractures (a break with no impact point caused by a fault in the glass) will be covered for one year from the time of service. Installed materials such as moldings will be covered for one year from the time of service. Distorted glass must be reported within 30 days of service. Scratched glass must be reported within 7 days of service.
For repairs, we offer a LIFETIME WARRANTY against cracks. If the glass were to crack out from the repaired location, we will credit the amount paid for the repair toward a replacement. If the glass cracks during the repair process, you will not be charged.
This warranty is valid as long as you own the vehicle, and is non-transferable. Any issues must be reported within 30 days of notice and all warranty work is to be handled directly through J. Royce Auto Glass. Any warranty work done outside of J. Royce Auto Glass will not be reimbursed and will void all future warranty coverage.
This warranty does NOT cover any issues caused by preexisting damage or rust. If there is any damage or rust on your vehicle at time of service, the technician will make every available attempt to inform you and document the issue. Any damage that occurs during installation is covered, but must be reported within 24 hours of service. Any reports made after this time are subject to refusal on a case-by-case basis. We reserve the right to discontinue service at any time if we feel the safety of the installation or our technician is at risk.
We do not offer a warranty on installation of used parts.
We do not offer a warranty on a removal and reinstallation of any part.
If the glass breaks while installing a used part, or during a removal and reinstallation, you will only be charged a $25 service fee. J. Royce Auto Glass is in no way responsible for the parts for these services, nor will any guarantee be made to the safety and longevity of the installation. The customer assumes all responsibility for these services.