5 Common Questions That Come Up About Auto Glass Repair.

At J. Royce Auto Glass, we pride ourselves on taking great care of our customers. Since we're always happy to answer any questions potential or current customers may have, we get into a lot of conversations about auto glass repair. A lot of the same questions come up time and time again in these conversations, which is why we want to help you out by answering five of them right now:

1. How Long Does a Windshield Repair Usually Take?

A common misconception is that repairing a windshield takes a lot of time. When done by a professional, a comprehensive repair can be completed in as little as 15 minutes. And what's even better is when you choose a mobile repair company like J. Royce Auto Glass, you don't have to spend time taking your car anywhere. Instead, a talented technician will come directly to wherever your car is parked.

2. When is the Right Time to Get a Windshield Repaired?

The best time to get a windshield repair is as soon as you notice any damage. The reason it's always better to take care of repairs sooner rather than later is this type of damage almost always get worse. So the sooner you call a professional auto glass repair company, the safer you'll be in the car and easier the entire process will be.

3. Do Insurance Companies Cover Auto Glass Repair?

Another common misconception about auto glass repair is it's something that has to be paid for out of pocket. The good news for anyone who's in need of a windshield repair is they can file a claim for this work through their insurance provider. We actually covered this topic in detail in our post about insurance and auto glass.

4. What Does Repairing a Car Windshield Entail?

The first step in the repair process is to clear out any broken glass. From there, air trapped within the damaged area is released. Once the air is out, the resin can flow into the cracks and completely seal them. The repair process is completed by capping the area with a second resin, curing it and then polishing.

5. How Does Windshield Repair Compare to Replacement?

Last but certainly not least is a question we're asked quite regularly. Potential customers often wonder whether they need their windshield repaired or replaced. A common element of this question is what exactly sets the two services apart. The main difference is a replacement involves taking out the current windshield and putting in a new one, while repairs take care of the damage to the existing windshield. As far as figuring out which one you need done, we recommend reading our post on saving money with windshield repairs.

If you have any additional questions or want to schedule a service appointment, you can easily reach us by calling 513-437-6923.  You can also find us at J. Royce Auto Glass.

Blake Evans
J. Royce Auto Glass


Does Car Insurance Cover Repairing Auto Glass?

There are a number of different ways that windshield glass can get damaged. Maybe you're driving on the highway and debris from a construction vehicle that's ahead of you flies back into your windshield. Or maybe your windshield has a tiny crack that you don't notice at first, and over time, factors like sunlight and pressure changes cause the crack to significantly increase in size.

Regardless of exactly what causes it, dealing with a damaged car windshield isn't something most people look forward to. The reason this problem can create noticeable anxiety is people assume it's going to take quite a bit of time to fix and cost a lot of money. Fortunately, neither of those concerns have to be true.

As far as taking a lot of time to fix, anyone in the Cincinnati area can get their windshield repaired by J. Royce Auto Glass in as little as fifteen minutes. Best of all, you don't even have to schedule time away from work or your family to get the repair done. Instead, we are 100% mobile and will come to wherever you are around Cincinnati at no extra charge.

And in terms of costing a lot of money to repair a damaged windshield, there are two reasons this doesn't have to worry you. The first is we offer very competitive rates for windshield repair. Since many types of damage can be repaired and don't require a full replacement, it's a great way to save. You can read more about that in our post on saving money with windshield repairs. The other reason windshield repair doesn't need to be a significant expense is you can process a claim through your insurance provider.

Using Your Insurance for Auto Glass Repair

The sooner you can report a claim for windshield damage and get it repaired, the better. Even if the initial damage to your windshield seems quite small, there's a good chance that putting off taking care of it will result in the damage getting worse. One reason people are often hesitant to file a claim for windshield damage repair is they think it will make their rates go up.

In reality, unless you're filing over three claims a year, your rates won't go up. And since you're already paying a significant amount for your insurance, you should put it to work for you. Another important thing to know about using your car insurance for auto glass repair is you have the right to choose the company that does your work. So even if a call center employee tries to push you in the direction of their preferred vendor, all you need to do is let them know that you're going to use J. Royce Auto Glass.

We understand that even with the above information, the prospect of dealing with your insurance company can be intimidating. So if you would like help from someone who's very experienced with these interactions, just give us a call at 513-437-6923. We are also available at J. Royce Auto Glass.  We can walk you through the whole process in as little as ten minutes!

Blake Evans
J. Royce Auto Glass

Save Money

Save Money with Windshield Repairs

Flying gravel, debris from construction vehicles, accidents, sunlight, pressure changes and hail are all common causes of cracked windshields. Being in the car when this type of incident happens or walking out to discover a crack in your windshield is never an enjoyable experience. When people realize their windshield is damaged, their first reaction may be that it's going to need to be replaced. A replacement seems like something that's going to take a lot of time to fix and carry a considerable cost.

With mobile auto glass replacement from J. Royce Auto Glass, the time required and cost are actually much less than most people expect. But what we really want to focus on in this post is the fact that a full replacement may not even be necessary. In many cases, any damage done to a windshield can easily be repaired by an experienced professional. This a great way to save money instead of replacing the entire glass. In fact, windshield repairs are usually covered by insurance.


Helpful Information About Windshield Repairs

When a windshield has a chip or similar form of damage, the best way to repair it is with a system of resins. As a local Cincinnati business with over two decades of experience, you can count on us to fully restore the structural integrity of your windshield. By opting for a professional repair, you'll be able to lessen the visibility of the damage without the need to pay for a full windshield replacement.

We begin our repair process by clearing out the broken glass in your windshield. Next, we release any air that's trapped within the damaged area. This release is critical for a proper repair because it allows the resin to flow into the cracks and fully seal them. We complete this process by capping the area with a second resin, curing it and then polishing. While every member of our team takes a lot of pride in doing truly quality work, their experience means they can complete the entire repair process in as little as fifteen minutes.


The Best Choice for Mobile Windshield Repairs in Cincinnati

If there's a problem with your windshield or it ever gets damaged, taking care of it doesn't have to be a stressful or costly experience. Instead, J. Royce Auto Glass can come to wherever you are in Cincinnati and fully repair the damage in as little as 15 minutes. You can easily reach us by calling 513-437-6923. We also make it really simple to get a quote online.

Rock Chip Repairs

So you have a little rock chip in your windshield, and you're probably thinking it's no big deal. 


Maybe not.

During this time of year (Spring/Summer), we have wildly-fluctuating temperatures. Cold nights, warm days, and lots of rain. What does this mean for your chipped windshield? Quite a lot actually.

Your windshield is made up of 2 layers of glass, separated by a lamination. (You can see more info on the construction of windshields, as well as how we recycle them here.) When a rock hits and chips your windshield, you'll notice a white area at the center of impact, as well as a black area that surrounds the impact. You may also have lines coming off of the center of damage, commonly referred to as "spiderwebs."

The white area you see is broken glass that has been crushed into the impact point. The black area is actually air that has been trapped between the external layer of glass, and the internal lamination of the windshield. The spiderwebs are a residual effect of the stress and impact of the chip. Check out some images of common rock chips here.

So what does that all mean?

As the temperature fluctuates, the trapped air expands and contracts between the glass and lamination. When that air expands and contracts, it puts pressure on the glass. That pressure builds up and can cause those spiderwebs to expand-- sometimes rapidly. Ever have someone tell you "It was fine this morning, and I came out for lunch and it cracked all the way across!"? 

We spoke a few months ago about the windshield's function in safety and structural integrity (see Can I Wait?). There, we discuss the importance of replacing your auto glass when it cracks. This same information applies to small rock chips. Just because the damage is small does not mean it's less of a danger. Any damage to your windshield reduces its integrity, directly reducing its performance in protecting you and your family. 

But why can't I hold off for a few months?

You could. And you may not have any problems. On the other hand, maybe your glass cracks out completely and you're now paying 4 times as much for a full windshield replacement. The windshield repair process we use is designed to restore the structural integrity of the glass, and save you money. It keeps you safe and your wallet happy. Doesn't that sound better than risking the safety of yourself and the ones you love because of a small rock?

We will come out to your location and fix the damage, usually taking only 15 minutes. By removing the broken glass and releasing the trapped air, we make room for our 2-part resin system. This resin fills in the gaps left by the damage, and seals it off completely. This seal prevents any air and moisture from getting between the glass and lamination which, as we discussed, is what causes the glass to crack.  

But I cant afford it right now. 

You can. And we will help you.

Most insurance companies will pay for a repair at NO COST TO YOU. This will not raise your rates, and is a very easy process that we are happy to take you through. Read up on using your insurance here. If you don't have that option available, we will make sure you get the service you need at a cost you can afford. It is our duty, first and foremost, to keep our customers safe.  

The bottom line is, when your glass chips: fix it. Keep yourself and your family safe. Keep money in your pocket. Keep the headaches out of it. Most importantly, remember that J Royce Auto Glass is here to help. If you have questions or concerns, contact us. We will do everything in our power to take care of you quickly, efficiently, and professionally. 

Blake Evans
J Royce Auto Glass

Insurance and auto glass.

Let's get straight to the point on this one. If you're in need of auto glass repair or replacement, processing a claim through insurance can be a great way to help save you money. Here are some key things to keep in mind:

1. This will NOT raise your rates. You pay an ungodly amount of money for your auto insurance every year. Don't be afraid to use it! Unless you're making multiple claims a year (3+), it will have no effect on your rates. 

2. You have the right to choose the company that does your work. Don't let your agent or some random person in a call center push you around. It's your car. It's your money. Its your safety. Choose the right company for you-- I recommend J. Royce Auto Glass :)

- The person handling your claim may tell you that "Satellite is the only preferred vendor", "other companies are not in their network", and that "if you choose another company, there will be no warranty on the work." This is NOT TRUE. They are trained to tell you those things to steer you toward Satellite, because Satellite owns the claims processing for major insurance companies like Progressive and Allstate. All other glass companies must go through an application and vetting process to be able to receive insurance work. J. Royce Auto Glass is an established member of this network, and can accept work from ALL insurance companies. We are A+ rated on Angie's List and the BBB, and have 5-star ratings on Yelp!, Google, and Facebook. Hear what our customers are saying about our excellent service here.

- As for the warranty, they shop performing the work provides that anyway. Your insurance company has nothing to do with it. And we provide a lifetime warranty on all parts an labor, as well as a FREE rock chip repair. Check out full details here.

3. Pay only your deductible. A glass claim is considered a comprehensive claim. When you need a repair or replacement, and you go through insurance, you will pay only your comprehensive deductible. If you have a low deductible ($0-$100), using insurance is a no brainer! Don't pay an extra $150+ just because you "don't want to get insurance involved." You pay them-- put them to work! If you have a high deductible, we will work with you to provide an affordable cost on a safe, quality installation.

4. We do all the work! Setting up an insurance claim is easy-- just give us a call! We will walk you through the process. Generally, this takes no more than 10 minutes and can save you tons! If you could keep an extra $200 in your pocket for a 10 minute phone call, wouldn't you?

5. Free replacements for Kentucky residents! As part of your auto insurance in Kentucky, you are entitled to one free replacement a year. Use it! You're already paying for it as part of your premium, why let them keep that money?

Part of our responsibility as a business is to properly inform you of your rights as a consumer. I've spent 12 years in this business, and have seen a lot of people feel pressured into making decisions by call center reps at insurance companies. They are paid to tell you those things. Their job is to get you to use Satellite because Satellite pays them. But that has absolutely no bearing on your right to choose.

Your vehicle is the second biggest you'll make in your life, aside from your home. Do your research, and don't be pressured. I know it's easy to be frightened of involving insurance-- they eat up a lot of time and money every year. Just remember: it's your car, your investment, and your right to choose.  Don't let them push you around. 

Blake Evans
J. Royce Auto Glass


Like the old adage says...

You get what you pay for. And when it comes to safety, you really should consider WHAT you're paying for. 

We were recently called to a customers home to inspect a water leak issue they'd been having for some time. When we got there, a tarp was covering the entire SUV and several towels were covering the seats and dash. RED FLAG #1. After removing the covering and towels, we did a preliminary inspection of the glass. No visual rust, missing parts, and the glass looked properly seated. So we gave it a push from the inside just to see... RED FLAG #2. The entire top of the glass pushed out with no problem!

We proceeded to take the windshield out to properly investigate, and this is what we found:

You'll notice in the photos that the old adhesive remains on the vehicle when you remove the old glass. Along the top, the glue has completely separated from the body. Had the driver of this vehicle been involved in an accident, they could have been ejected through the windshield.

The images above are the glass we took from the vehicle. You can see the glue with the body paint and primer still attached to it. The center image shows what it should look like. There were also several gaps in the glue at various spots. You can see one of them in the image on the right.

We talked in a previous blog about the proper preparation of a windshield, but we will talk here about the proper preparation of the body. When you remove a windshield, you need to take proper steps to ready the vehicle for reinstallation. These include removing the old urethane adhesive to the appropriate height, cleaning all dust and debris from the installation area, removing any and all rust, and properly priming and activating (a chemical agent that bonds the glue to the glass/body) the pinch weld area.

In this case, we trimmed down the remaining glue to its appropriate height and cleaned the installation area with approved cleaners. We then coated it with body primer and activator according to the specifications of our products. This is MOST IMPORTANT! Not all products are the same, and you should be assured the technician performing the work understands the proper applications of their products. Some companies do not even take these NECESSARY steps. In the images below you can see the products drying.

Notice the area is all black. This is the primer. It provides a surface between the clear coat of paint and the glue. Along with the proper activators for the glue, this provides the appropriate surface for reinstallation and a safe, secure bond. Had we not prepared the area, the glue would not stick to the glass. It would cure, but would not have a chemical bond. Not good.

So why did this happen in the first place? Well, there are several possibilities.

Some vehicles that come from the factory have this issue right off the line. It occurs when they install the glass too soon after painting the vehicle. The paint isn't dry enough and pulls away from the body when you remove the glass. However, it will not just separate on its own. The glass will remain bonded until it is removed, at which point the glue pulls away the paint just like it did here. 

But thats not what happened here. How do we know?

We know the glass has been replaced before. We know this by visual inspection, the brand of glass, and the customer flat out told us. When they pulled the glass before, the technician would have noticed the weakened bond, and should have taken proper steps to fix the issue. They did not. They took the shorter route and did the minimum work to get the glass back in. Did the job look fine? Absolutely... from the outside. But looking good doesn't keep you safe. 

"But how do I know if the company I chose is doing the right thing?"

Choose J. Royce Auto Glass, and you won't have to worry :) Look for things like certifications from adhesive companies like DOW and SIKA. This will show that the technicians have proper training in the use of their materials. All look for information about certifications and industry specific training. You can find our certifications and awards here. 

Most importantly, remember the adage: you get what you pay for. And with auto glass, you're paying for safety. Remember, the windshield is a vital part of the structural integrity of your vehicle. Just because it's in there, doesn't mean it's in there properly. Companies that are far cheaper than the rest are generally using lower quality parts, lower quality adhesives and materials, and generally do not have the highest quality of technicians. They save money in those areas so they can keep the cost lower for you. But when you're on the highway in the rain with your family, isn't the extra money worth your extra peace of mind?

Stay Safe.
Shop smart. 
Get what you pay for.

Blake Evans
J Royce Auto Glass


Winter is coming...

With the snow quickly approaching, we though it would be a good time to talk about ice and snow removal. Now, there isn't much you can do to prevent your car from being covered in all of that wonderful white powder. But you CAN control how you remove it. Check out a few simple tips to make your mornings easier and avoid doing damage to your vehicle. 

1. WIPERS UP. Some people swear by this, and I have to agree. While it won't prevent your car from getting covered in ice and snow, it will certainly help in the cleaning process. Leaving your wipers up the evening before a snow or freezing rain prevents them from being covered and frozen to the windshield. This allows you to clear the glass without obstacles, and keeps your blades from being smacked into with the ice scraper.

2. START EARLY. An obvious one, but nevertheless. Allow your vehicle to run for 10 minutes or so before you bring out the scraper. If you have remote start, its a few clicks of a button. Otherwise, bundle up and run outside. It takes just a second and will make your life much easier. Allowing your car to warm up before you drive it is actually good for the engine as well. Just be cautious of letting it run too long-- we want to keep mother nature happy, too.  

3. ICE SCRAPERS. Get one- a good one that you like- and use ONLY that. This isn't the time to get fancy or rig something up. It may work short term, but you could be setting yourself up for bigger problems. Every year we see broken credit cards (using the card as a scraper) and damaged glass from tons of different, unapproved tools (plastic scraps, shovels, kitchen utensils). 

4. BE GENTLE. Under all of that snow and ice is a piece of glass. And while that glass is incredibly sturdy and durable, it can still break. Or be chipped. Or scratch. Don't let the ice get the best of you. Take your time, thaw the vehicle out, and do not try and chop or chisel the ice. Remember, its an ice scraper, not the hammer of Thor.

5. COVERS. While I've never personally used one, there are several windshield covers on the market. Maybe this is right for you? I would recommend doing some research and asking around before you make an investment. 

We know the mornings are already hard. Don't let the weather this season make them any harder. Take a few extra minutes to ensure you don't wind up with a bigger, more expensive problem because you were in a hurry. And be sure to check out our tips for a safe holiday shopping experience. 

Happy holidays from all of us at J. Royce Auto Glass!

Blake Evans
J Royce Auto Glass

Staying safe this holiday season.

With the holidays quickly approaching, its easy to become distracted and feel overrun. We let the little things slide and rush to get our homes and families in order for winter visitors and travel. We also start spending quite a bit of money on gifts, clothes, decorations, and everything else that comes with making the season feel just right.  With the help of these simple tips, you can make sure everything stays feeling that way!

1. BAGS IN THE TRUNK. Always. It can take less than 10 seconds for someone to smash a window, grab your bags, and walk away. Running out of room? Make a second trip. I know it's annoying, but it's better than losing all of your new purchases. 

2. TAKE YOUR PURSE. You brought it with you- take it with you. Purses are gold mines for thieves. If you don't plan on taking it in the store with you, lock it in the trunk BEFORE you leave the house. 

3. HIDE ELECTRONICS. Aux cables, phone chargers, gaming devices... all are easy swipes. While you may think cables aren't anything to worry about, they can lead thieves into believing there are far more valuable things tucked away in the glove box.

4. PARK NEAR LIGHTS OR BUSY AREAS. If you're going to be out at night, plan ahead. Busy areas and lights deter thieves.

5. CALL J. ROYCE. Things happen. We want to make sure we get you back in action as soon as possible when they do. That's why we're offering $25 OFF any door or side glass replacement from November 15 - December 31. 

Don't let the little things dampen your spirits this holiday season. Keep your family safe and happy, and keep J. Royce Auto Glass in mind for all of your repair and replacement needs.  We are always happy to help, and will do whatever we can to keep you safe. 

Find out other ways to keep your family safe this winter here. 

Blake Evans
J. Royce Auto Glass

Trouble with a door glass?

We get quite a few calls about door glasses that are "acting weird." They won't roll up or down, they just fall and slide, or there is a crunching noise when you press the button. Check out this short video and see what could be the cause of your troubles!

This is just one of the causes of a malfunctioning door glass. If you are experiencing troubles, give us a call! We will be happy to come and troubleshoot for you at no charge. Once we've established a solution, we can schedule an appointment to get your vehicle repaired and back in top shape! 

You can other helpful tips and tricks throughout our blog. Learn why it's never a good idea to put off a windshield replacement, and see  Thanks for reading!

Blake Evans
J. Royce Auto Glass


Proper preparation of the windshield.

Check out these live videos from Facebook today. We take you through the preparation of this 2012 Audi A6 windshield for installation. We also explain why these steps are important in ensuring a safe, proper bond. Enjoy!

Find other helpful tips throughout our blog! Learn why it's never a good idea to put off a windshield replacement, and see what may be the cause of a malfunctioning door glass. Thanks for reading!

Blake Evans
J. Royce Auto Glass

Can I wait?

This is a question we hear a lot in the auto glass business. The answer won't surprise you, but the reason may.

Spending money to repair unexpected damages like a broken windshield, door glass, or mirror is never fun. We all work hard for our money and want to keep it in our pockets as long as we can. But auto glass, much like most other automotive repairs and maintenance, is one area you don't want to cut corners in.

Your windshield does a lot more than keep bugs out of your eye while you're driving. It's a crucial part of the safety and structural integrity of your vehicle. The glass helps solidify the front end of your vehicle and, in cases of severe collisions, keep you inside that vehicle. It also allows the passenger side airbag to deploy properly. Unlike the drivers airbag, which typically deploys straight out, the passenger side relies on the windshield for support and direction. 

When you get a crack in your windshield, the structural integrity is weakened. What does this mean? If you were in a collision, and were thrust toward the windshield, there is a greater likelihood of you being thrown through that windshield. The same applies for objects coming at your vehicle from the outside. This also means there is a greater chance of damage were the passenger airbag to deploy.

Don't panic! Your windshield isn't just going to fall out or shatter. Unlike the rest of the glass in your vehicle (we will explain in a later post), your windshield is a laminated part. This means that there are actually two pieces of glass, bonded with a layer of polyvinyl butyral (PVB) sandwiched in between. This increases the strength of the glass and holds everything together. 

What typically happens is the cracks continue to grow and spider until they reach the edge of the glass. The longer and more plentiful the cracks, the weaker and weaker the glass becomes. Once these cracks reach the edge of the glass, they won't go any further. This is where most people pose their question: Can I wait? It's not getting any bigger, so why bother?

While they are correct in the fact it is not getting any bigger, the damage has been done. It is never advisable to put off replacing a damaged windshield. If you do, however, have a period of time before you're able to schedule an appointment, there are some things you can do to slow the cracking and keep yourself safer.

1. Drive safely and alertly. This is obvious, and should be first and foremost every time you enter a vehicle, but it especially applies when you are driving with a broken windshield.

2. Avoid bumps. The bumpier the ride, the more force and pressure it puts on the vehicle. This causes stress on the glass and can quicken the spread of cracks. 

3. Avoid carwashes and drastic temperature changes. The pressure from the carwash sprays and brushes can cause the glass to crack. Drastic temperature changes will do the same. Try gradually heating or cooling your vehicle to get to the desired temperature. 

Again, it is always advisable to replace your broken or damaged windshield immediately. Don't wait.  Keep yourself, your friends, and your family safe. If you have any questions or concerns, never hesitate to call and speak with a professional. We are always happy to help!

Thank you for making J Royce Auto Glass the FIRST and BEST choice for your auto glass replacement needs.

Blake Evans
J Royce Auto Glass